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Shipping Details

SHIPPING CHARGES

We offer Free Standard Shipping on orders within Australia over $50 until January 1st 2022.  Additional rates may apply after this date.

For orders valued between $1 and $50 shipping is as follows

$10.00 Standard shipping AU (3-5 business days once dispatched)  

$15.00 Express Shipping AU (1-3 business days once despatched) 

ORDERS INELIGIBLE FOR FREE SHIPPING

Orders of value $50 and under
- Shipping to a destination outside of Australia
- Express postage (Our free shipping only applies to regular postage)

 INTERNATIONAL SHIPPING

NEW ZEALAND - STANDARD SHIPPING RATES 

We use "Standard Shipping" to send packages to New Zealand. (7 - 20 business days once despatched)

$20.00 Standard shipping 

REST OF THE WORLD

$30.00 Standard shipping 

Customers located outside Australia who purchase our products are responsible for the payment of any additional taxes, duties or other charges. 

Changes to UK laws effective on 1 January 2021. Products are sold as Delivered At Place (DAP). Also called delivered duty unpaid (DDU). This term indicates that Puppy & Hound only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees. Customers are advised to check what if any additional costs may apply, particularly customers in the UK. 

 

SHIPPING TIMES

We ship within 1-5 business days of receiving cleared funds. Items will be despatched as soon as possible.  Please note that handmade items can take a little longer to ship as each item is made to order. Please feel free to message us to check on the status of your order if you have any questions or concerns.

The delivery time to your destination will vary according to your postcode. Full details can be found at www.auspost.com.au. Please allow extra time for post deliveries at peak times eg. Christmas and Easter and also any postal delays experienced due to COVID19. 

Puppy & Hound does not accept any responsibility for shipping times, and we cannot refund items that arrive later than required, although you may return them at your cost for a credit (excluding pet mats and pet pillows). Items are able to be tracked here.

Please make sure all postal information is correct and up to date, as we take no responsibility for incorrect information or sending your item to the incorrect address. Please advise us asap PRIOR to despatch of your item if your address is incorrect and provide us with the correct information. Once your item is shipped unfortunately there is nothing further we can do. 

We take great care to ensure that your item arrives in perfect condition, free from defect. All our items are carefully packed and posted in secure packaging for maximum protection however please be advised that we do NOT take any personal responsibility for the postal service, with the slim chance the item becomes lost or damaged in transit.